Consumer Forms, Publications and Links
How to Request Assistance from the Department
Request for Assistance Form - In English
Forma Para Pedir Asistencia - En Español (Request for Assistance Form - In Spanish)
[Top]
General Consumer Information
Insure U: Get Smart About Insurance. (Provides a variety of consumer insurance information for people in different life stages)
Department of Insurance Annual Report
Ways to Avoid Being a Victim of Phony Insurance
National Organization of Life & Health Insurance Guaranty Associations, or NOLHGA -- External Link Policy (Supports the various Life & Health Guaranty Funds that provide protection to policyholders during insurer insolvencies.)
National Conference of Insurance Guaranty Funds, or NCIGF -- External Link Policy (Supports the various Property & Casualty Guaranty Funds that provide protection to policyholders during insurer insolvencies.)
National Association of Insurance Commissioners, or NAIC -- External Link Policy (Supports the State Insurance Departments' public service goals.)
Global Receivership Information Database -- External Link Policy (Look up insolvent insurance companies.)
Insurance Information Institute -- External Link Policy (Their web site provides descriptions of various types of insurance, buying tips, information about filing claims...)
Consumer's Union -- External Link Policy (Consumer's Union is best known for publishing "Consumer Reports." Their web site provides a variety of consumer-oriented information, including information about insurance and other financial products...)
American Arbitration Association -- External Link Policy (Their web site contains information about various forms and resources for dispute prevention and resolution including mediation, arbitration, fact-finding, partnering, dispute review boards and other related alternative dispute resolution processes....)
State Bar of Arizona -- External Link Policy (Their web site contains information about how to find a lawyer, a listing of professional legal services ....)
 [Top]
Life Insurance Resources
Arizona Corporation Commission Securities Division -- External Link Policy (Their web site provides information about investing and enforcement actions taken against securities and investment professionals)
American Council of Life Insurers (ACLI) -- External Link Policy (Their "CONSUMER" page provides descriptions of various types of insurance and retirement products, as well as online shopping tips)
Insurance Marketplace Standards Association (IMSA) -- External Link Policy (Their "CONSUMER" page provides general information concerning life insurance, annuities and long-term care coverage. )
MIB Policy Locator Service -- External Link Policy (Conducts searches for lost life insurance policies for a fee)
Insurance Information Institute -- External Link Policy (Their web site provides descriptions of various types of insurance, buying tips, information about filing claims...)
General Insurance Information for Military Personnel -- External Link Policy
Life Insurance Information for Military Personnel
[Top]
Disaster/Wildfire Insurance Resources
AZ Emergency Information Network (AZEIN) - Regularly updated information on wildfires!
Insurance Tips for Evacuees
Insurance Tips for Those Returning Home
List of Arizona homeowners insurance companies and phone numbers
Insurance Tips for Wildfire Victims
Is my fire-related loss covered by my insurance policy?
Wildfire Season Is Upon Us... Is Your Insurance Ready?
Homeowners Check Up Checklist
Home Replacement Cost Estimators
Flood Insurance Information
Arizona Flood Facts (FEMA)
Arizona Division of Emergency Management urges homeowners in wildfire areas to consider flood insurance
How to contact the Department of Insurance
Incident Information System (InciWeb): tracks wildfire/disaster incidents
More publications related to homeowners insurance...
[Top]
Health Insurance > General Resources
Brochure: A Consumers Guide to Individual Health Insurance
Brochure: A Consumer's Guide to Health Care Appeals
Ways to Avoid Being a Victim of Phony Insurance
Arizona Health Care Cost Containment System (AHCCCS) -- External Link Policy ( AHCCCS is Arizona's Medicaid program )
Small Group Health Insurers
Individual Health Insurers
Federal High Risk Pool/Pre-Existing Condition Insurance Plan
HealthCare Group of Arizona -- External Link Policy ( A program that provides health care coverage to small businesses with 50 or fewer employees. )
Health Coverage Tax Credit Program (HCTC) -- External Link Policy ( HCTC is a program that pays 80% of qualified health insurance premiums for certain trade-affected workers, retirees, and their families. )
Health Care Connect -- External Link Policy ( A non-profit, medical discount program that connects low-income, uninsured residents of Maricopa County with health care at discount rates. )
Pima Community Access Program (PCAP) -- External Link Policy ( a non-profit program that connects low-income, uninsured in Pima County with discounted health care. )
Arizona Association of Health Underwriters -- External Link Policy ( An association of Arizona health insurance producers/agents. )
Arizona chapter of the National Association of Insurance and Financial Advisors -- External Link Policy ( An association of Arizona life and health producers/agents. )
Department of Health Services (DHS) -- External Link Policy ( Provides a variety of general health, and behavioral and mental health information and resources. )
Insurance Information Institute External Link Policy ( Provides descriptions of various types of insurance, buying tips, information about filing claims...)
Health Insurance Portability and Accountability Act (HIPAA) -- External Link Policy ( Published by the Centers for Medicare and Medicaid Services, this web site provides information concerning your rights when you buy, change or continue your health insurance coverage. )
Mental Health Association of Arizona -- External Link Policy ( Their web site provides information and referral to programs to help persons with serious mental illnesses as well as homeless children. )
State Employee Benefits ( Administered by the ADOA Benefits Office at 602-542-4788. Employees should consult with their agency's human resources department before contacting the Benefits Office. )
U.S. DEPARTMENT OF LABOR, EMPLOYEE BENEFITS SECURITY ADMINISTRATION (EBSA)-- External Link Policy ( Provides information concerning Federal laws governing pension and retirement benefits, health insurance benefit rights after leaving an employer, a.k.a. "COBRA", "HIPAA" and employer benefit plans. )
List of Health Insurance Benefits Mandated by law in Arizona
[Top]
Health Insurance > Health Insurance Premium Rate Information
Frequently Asked Questions and Key Facts About Health Insurance Rate Review

[Top]
Health Insurance > Health Care Appeals
Brochure: A Consumer's Guide to Health Care Appeals
Health Care Insurer Appeals Process Information Packet
Form: Health Care Appeals Request Form
Form: Health Care Appeals Provider Certification for Expedited Medical Reviews
Health Care Provider Rights - Timely Pay, Grievances
List of Arizona-approved Utilization Review Agents
[Top]
Health Insurance > Health Insurance for Children
Arizona Health Care Containment System (AHCCCS) "Health Care for Arizona families and Children " -- External Link Policy (Provides information concerning state programs that provide health services and coverage for children)
[Top]
Health Insurance > Health Insurance for Seniors
Ways to Avoid Being a Victim of Phony Insurance
Publication: Medicare Supplement Insurance Premium Comparison
Publication: Listing of Medicare Supplement Carriers in Arizona
Publication: Listing of Long Term Care Companies
Department of Economic Security Aging and Adult Administration -- External Link Policy (Describes services available to assist seniors with insurance, long-term care and other matters)
Arizona Long Term Care System (ALTCS) administered by AHCCCS
Governor's Advisory Council on Aging -- External Link Policy
Medicare.gov -- External Link Policy (This is the "official U.S. Government site for people with Medicare" )
"Nursing Home Compare" (Medicare.gov) -- External Link Policy (Provides information that can assist a consumer in making an informed decision concerning nursing home care)
"Home Health Compare" (Medicare.gov) (Provides information that can assist a consumer in making an informed decision concerning home health care)-- External Link Policy
Centers for Medicare and Medicaid Services (CMS) -- External Link Policy (Information concerning Medicare, Medicaid, and other Federal health programs)
U.S. Administration on Aging -- External Link Policy (Provides a wide variety of topics, programs and services related to aging)
Pima Council on Aging -- External Link Policy
Social Security Administration-- External Link Policy (Information on retirement and disability benefits, and help w/ Medicare costs)
Area Agency on Aging (Phoenix)-- External Link Policy (or call the Senior Help Line 602.264.HELP)
AARP -- External Link Policy (Information and resources relating to health and wellness as well as long-term care)
[Top]
Federal High Risk Pool/Pre-Existing Condition Insurance Plan
Automobile Insurance Resources
A consumer Guide: Understanding How Insurers Use Credit Information (Describes how insurers use credit information to price and underwrite auto and homeowners insurance and consumers' rights related to its use.)
Teen Driver's Guide to Auto Insurance (Important questions and answers to auto insurance ...)
Personal Automobile Insurance Frequently Asked Questions (Information about types of coverage that make up auto policies, how to minimize costs, what to do if you have an accident...)
Consumer's Guide to Automobile Insurance (Information about types of coverage that make up auto policies and tips for shopping for your auto policy...)
Premium Comparison and Complaint Ratios for Automobile Insurance(Provides cost comparison for 12 hypothetical drivers in 10 different zip codes.)
Motor Vehicle Division (MVD) - Arizona Department of Transportation External Link Policy (Their "Vehicle Services" link provides a page with information concerning Arizona's mandatory insurance requirements and information necessary to de-insure a vehicle that is not in use)
Insurance Information Institute External Link Policy (Their web site provides descriptions of various types of insurance, buying tips, information about filing claims...)
Arizona Insurance Council External Link Policy (Their web site provides auto coverage definitions, Arizona statistical overview...)
Insurance Institute for Highway Safety External Link Policy (Their web site provides information concerning automobile crash test results, innovations in automobile safety...)
National Highway Traffic Safety Administration (NHTSA) External Link Policy (Administered by the U.S. Department of Transportation, their web site provides results of various tests of automobiles, consumer complaints about automobiles, information about injury prevention...)
Edmunds - External Link Policy (Provides information concerning the value of vehicles...)
[Top]
Homeowners Insurance Resources
Insurance Tips After A Storm(Insurance tips stemming from recent storm damage...)
A consumer Guide: Understanding How Insurers Use Credit Information (Describes how insurers use credit information to price and underwrite auto and homeowners insurance and consumers' rights related to its use.)
Homeowners Insurance Frequently Asked Questions
Consumer Guide and Premium Comparison for Homeowner Insurance
Consumer Guide and Premium Comparison for Renters Insurance
Consumer's Guide to Homeowner's Insurance
Brochure: Homeowners Insurance Check-Up Question (Explains how getting an insurance "check up" helps and provides a list of questions to ask your insurance agent)
List of phone numbers for Arizona homeowners insurance companies
Flood Insurance Information
Arizona Flood Facts (FEMA)
Manufactured Homeowner Premium Comparison
National Flood Insurance Program (NFIP) -- External Link Policy (This website, administered by the Federal Emergency Management Agency, describes flood insurance, includes a glossary of terms, and has a lookup feature showing insurance companies that sell flood insurance)
Insurance Information Institute External Link Policy (Their web site provides descriptions of various types of insurance, buying tips, information about filing claims...)
Arizona Insurance Council External Link Policy (Their web site provides information concerning homeowner's and renter's insurance...)

[Top]
Title Insurance Resources
Title Insurance Resources
[Top]
For Businesses > Workers' Compensation Insurance
Industrial Commission Workers' Compensation Page
[Top]
For Businesses > Health Insurance
Brochure: Consumer's Guide to Individual Health Insurance in Arizona
Brochure: Consumer's Guide to Group Health Insurance in Arizona
Small Employer Group Health Preimum rate Info
Frequently Asked Questions and Key Facts About Health Insurance Rate Review
Health Insurance Portability and Accountability Act (HIPAA)
U.S. Department of Labor Pension and Welfare Benefits Administration
[Top]
For Businesses > Unemployment Insurance
Department of Economic Security Unemployment Insurance Page
[Top]
For State Employees
Issues relating to benefits for current state employees are handled by the Benefits/Insurance Section of the Arizona Department of Administration Human Resources Division.
http://www.benefitoptions.az.gov
Issues relating to benefits for retired state employees are handled by the Benefits Services Section of the Arizona State Reitrement System.
http://www.asrs.state.az.us/
[Top]
Arizona Insurance-specific Statutes and Rules
Arizona Revised Statutes: Title 20 - Insurance
Arizona Administrative Code: Title 20, Chapter 6 - Insurance
[Top]
Arizona Laws, Rules and Bills
Arizona Revised Statutes
Arizona Administrative Code
Legislative Bills and Session Laws
[Top]
Information About Licensees
Verify insurer and agent licensure in Arizona
NAIC Consumer Information Source -- External Link Policy (Locate information about an insurance company, including closed complaints against the company, the states in which the company is doing business, and company financial information...)
Global Receivership Information Database -- External Link Policy (Look up insolvent insurance companies.)
[Top]