Consumer Assistance
How to file a complaint

If you are not sure whether your problem or question falls within our jurisdiction or warrants a complaint, please contact us to inquire:

Arizona Department of Insurance
Consumer Affairs Division

By phone: Between 10:00 a.m. and 4:00 p.m.
(602) 364-2499 or (800) 325-2548 (in Arizona but outside Phoenix)

By Email:

If you are unable to resolve your insurance issue/problem with your agent or insurance company, and/or if you believe your agent or insurer has acted illegally, you can file a complaint with our office. To file a complaint, complete and print this Complaint Form then mail, fax or deliver your completed form* (with copies of any letters, notices, receipts or other documents supporting your complaint) to:

Consumer Affairs Division
Arizona Department of Insurance
2910 N. 44th Street, Ste. 210
Phoenix, AZ 85018-7269
FAX: 602-364-2505

*Or you can send us a letter that contains at least the following information:

  • Your name, address and telephone number (and e-mail, if you wish)
  • Name of the Insurance Company, Agent, or Agency involved (if applicable)
  • Policy number (if applicable)
  • Claim number (if applicable)
  • A detailed description of your insurance related problem
  • Copies of any letters, notices, receipts or other documents supporting your complaint
IMPORTANT: If you are filling a complaint on behalf of someone else, please have them complete and sign this Third Party Consent Form and submit it with the complaint.
If you would like to learn more about the Department of Insurance, read our Consumer's Guide to the Arizona Department of Insurance

Check insurer’s financial ratings
Best Company Inc: (908) 439-2200 -
Fitch Investor Services: (212) 908-0500 -
Moody’s Investor Services: (212) 553-0377 -
Standard & Poor: (212) 438-2400 -
The (800) 289-9222 -