Insurance Continuing Education Standards (as of 08/2006)

1. Authority and Purpose

These Standards are established by the Continuing Education Review Committee pursuant to ARS § 20–2905(D). The purpose of these Standards is to establish minimum standards that apply to insurance continuing education providers and to insurance continuing education courses, to be applied by the Insurance Continuing Education Administrator when evaluating applications from prospective course providers and for prospective courses.

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2. Definitions

For purposes of these Standards:

2.1 “Administrator” has the same meaning as the definition for “Contractor” as set for with ARS § 20–2901

2.2 "Applicant" has the same meaning as provided in ARS § 20–2901.

2.3  "Approved course" has the same meaning as the definition for “Approved continuing education course” as provided in ARS § 20–2901.

2.4  "Approved provider" (or "Provider") has the same meaning as provided in ARS § 20–2901.

2.5 “Certificate of Completion” (or “Certificate of Compliance”) means the document in a format prescribed by the Administrator issued by a course provider to a student after successful completion of a course.

2.6 "Continuing Education Review Committee" has the same meaning as provided in ARS § 20–2901.

2.7 "Controlling person" means any of the following persons within a provider organization possessing decision making authority in matters pertaining to continuing education: a provider director, partner, corporate director, officer, instructor, shareholder owning a 10% or more interest in the organization, or other person with decision making authority.

2.8 "Course" means any program of instruction taken or given to satisfy the requirements in Chapter 18 of Title 20, Arizona Revised Statutes.

    2.8.1   A "contact course" is a presentation, seminar, workshop, conference, lecture, or teleconference with monitored attendance. A "class" is a contact course presentation.

    2.8.2   A "self-directed course" is a continuing education course with study material in text, video, audio cassette, computer form, or other similar form designed for individual study by a licensee. Attendance monitoring is not required but administration of an examination is required.

2.9 “Course completion roster” means a list of individuals who complete an approved course administered through a specific course offering.

2.10 “Course offering” means the delivery of an approved course during a designated location and time period.

2.11 "Credit hour" has the same meaning as provided in ARS § 20–2901.

2.12 "Curriculum" is a statement describing the general content required in a course of study to satisfy the requirements in Chapter 18 of Title 20, Arizona Revised Statutes.  Each curriculum shall be approved by the Contractor.

2.13 "Days" means calendar days unless otherwise specified.

2.14 "Director" means the Director of the Department of Insurance.

2.15 "Instructor" means a person who conveys curricular content to students on behalf of an approved provider.

2.16 "Insurance Continuing Education Administrator," or “Administrator,” has the same meaning as the definition for “Contractor” as set for with ARS § 20–2901.

2.17 "Licensee" has the same meaning as provided in ARS § 20–29011.

2.18 "Line of Insurance" means property and casualty insurance, life insurance, or accident and health or sickness insurance.

2.19 "Nonresident applicant" has the same meaning as provided in ARS § 20–2901.

2.20 "Notice of Deficiency" means correspondence from the Administrator to an applicant or approved provider identifying deficiencies in a provider application or course application, and providing details as to what is necessary to correct or eliminate the deficiencies.

2.21 “Person” includes an individual, proprietorship, company, association, organization, society, partnership, syndicate, business trust, corporation and entity.

2.22 “Proctor” means a person appointed by a provider director who administers and monitors an examination on behalf of the approved provider.  The proctor must be at least one of the following:

    2.22.1 The provider director;

    2.22.2 An Arizona-license insurance producer appointed by the provider director;

    2.22.3 A person appointed by the provider director who is in the business of administering education or examinations.

2.23    "Provider" means approved provider.

2.24    "Provider director" means the individual within a provider organization with responsibility for the administration of the programs approved by the Administrator.

2.25    “Provider number” means the unique identifying number assigned by the Administrator to an approved provider.

2.26    "Request for Supplemental Information" means correspondence from the Administrator to an applicant or approved provider requesting additional information concerning one or more elements of a submitted provider application or course application, or requesting additional information concerning a response to a Notice of Deficiency.

2.27    "Student" means an individual taking an education course to satisfy the requirements in Chapter 18 of Title 20, Arizona Revised Statutes.

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3.         Provider Approval

3.1       Every person desiring to be approved as a provider shall submit to the Administrator a provider application on a form prescribed by the Administrator along with the filing fee specified by the Administrator. The provider application shall request information that shall include but not be limited to the following:

    3.1.1      The name and title of the provider director;

    3.1.2      Whether the provider director or a controlling person of an applicant has been convicted of a felony involving moral turpitude or has had an insurance license, financial-services license or educational license suspended or revoked.

    3.1.3      The location, including street address, city, state, telephone number and contact person, of records required to be maintained by the provider;

    3.1.4      The method by which attendance will be tracked;

    3.1.5      The applicant’s entity type, including but not limited to sole proprietorship, partnership, association, limited liability company, limited liability partnership or corporation;

    3.1.6      Certification that no course shall be offered for credit in this state unless the provider and the course have been approved by the Administrator;

    3.1.7      Certification that the course provider shall adhere to these Standards and applicable Federal, State and Local laws including, but not limited to, the Americans With Disabilities Act.

    3.1.8      The original signature of the provider director certifying accuracy of information provided; and

    3.1.9      The full legal name and the location, including street address, city, state, zip code and telephone number, of each controlling person.

3.2       A provider application shall not be approved if it is incomplete or if the applicant does not meet the qualifications for an approved provider established in these Standards or in the provisions of Article 1, Ch. 18, Title 20. The Administrator shall send to each provider applicant in writing within 60 days from the Administrator's receipt of the provider application either a notice that the applicant is approved as a provider, or a notice that the application contains deficiencies and the information that must be submitted and the steps that must be taken to correct each deficiency ("Notice of Deficiency"). Failure by the Administrator to send within 60 days a notice pursuant to this paragraph shall result in the applicant being deemed an approved provider.

3.3       The Administrator shall receive from the applicant a response to a Notice of Deficiency within 30 days from the date the Administrator mailed the notice of deficiency for the application to remain active. Failure by the applicant to timely respond in writing to each deficiency addressed on the Notice of Deficiency shall result in the Administrator denying the application.

3.4       Upon receipt of an applicant's response to a Notice of Deficiency, the Administrator has 60 days to send to the applicant one of the following:

    3.4.1      A notice that the applicant is approved as a provider,

    3.4.2      A notice that the application is denied and the grounds for denial, OR

    3.4.3      A Request for Supplemental Information concerning the applicant's response to one or more of the deficiencies identified in the Notice of Deficiency.

3.5       The Administrator must receive from the applicant a response to a Request for Supplemental Information within 30 days from the date the Administrator mailed the Request for Supplemental Information for the application to remain active.

3.6       Upon receipt of an applicant's response to a Request for Supplemental information, the Administrator has 60 days to send to the applicant one of the following:

    3.6.1      A notice that the applicant is approved as a provider,

    3.6.2      A notice that the application is denied containing the grounds on which the application is denied.

3.7       The Administrator shall refuse to approve a provider if:

3.7.1      The applicant or any controlling person has been convicted of a felony involving moral turpitude;

3.7.2      The applicant or any controlling person that proposes to provide continuing education courses related to bail bond insurance has been convicted of any felony;

3.7.3      The applicant or any controlling person has been convicted of a misdemeanor denounced by any law regulating insurance, or a public offense having as one of its necessary elements a fraudulent act or an act of dishonesty in the acceptance, custody, or payment of money or property;

3.7.4      The applicant or controlling person has had an insurance license, financial-services license, or educational license suspended or revoked;

3.7.5      The granting of approval would be against the public interest as determined by a court;

3.7.6      The applicant or any controlling person has knowingly or recklessly made any misstatement in any application to the Administrator or in a document filed in support of such application, or has made a false statement in testimony given under oath before the Director or any other person acting in his stead;

3.7.7      The applicant or any controlling person has aided or abetted any person in an act or omission that would constitute grounds for denial of approval or disciplinary action under Title 20, Arizona Revised Statutes, against the person aided or abetted; or

3.7.8      The applicant or any controlling person has knowingly or recklessly permitted any person in his employ to violate any provisions of Title 20, Arizona Revised Statutes.

3.8       Upon the mutual written agreement of the Administrator and the applicant or approved provider, any timeframe provided in these Standards may be extended except as contrary to law.

3.9       The denial of a provider application is an appealable agency action as defined in ARS § 41–1092 and the applicant is entitled to a hearing and judicial review pursuant to Arizona Revised Statutes Title 41, Chapter 6, Article 10.

3.10    Upon the filing of an original or renewal application to be approved as a provider, the Administrator shall, to the extent practical, perform such investigation and require the filing of such supplementary documents, affidavits and statements as may be necessary to obtain a full disclosure of such information as will the Administrator in determining whether the prerequisites for the approval or renewed approval of said provider have been met.

3.11    Upon approval of a provider, the Administrator shall assign to the provider a unique provider number.

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4.         Provider Renewal

4.1       Every person desiring to renew approval as a provider shall submit to the Administrator a provider renewal application on a form developed by the Administrator and approved by the Director.

4.2       No provider shall be approved if the application referred to above is incomplete or if the applicant does not meet the qualifications for an approved provider established by this article. The Administrator shall send to each provider applicants in writing within 60 days from the Administrator's receipt of the provider application either a notice that the applicant is approved as a provider, or a notice that the application contains deficiencies and the information that must be submitted and the steps that must be taken to correct each deficiency ("Notice of Deficiency"). Failure by the Administrator to send within sixty days a notice pursuant to this paragraph shall result in the applicant being deemed an approved provider.

4.3       The Administrator must receive from the applicant a response to a Notice of Deficiency within 30 days from the date the Administrator mailed the notice of deficiency for the application to remain active. Failure by the applicant to timely respond in writing to each deficiency addressed on the Notice of Deficiency shall result in the Administrator denying the application.

4.4       Upon receipt of an applicant's response to a Notice of Deficiency, the Administrator has 60 days to send to the applicant one of the following:

4.4.1      A notice that the applicant is approved as a provider,

4.4.2      A notice that the application is denied and the grounds for denial, OR

4.4.3      A Request for Supplemental Information concerning the applicant's response to one or more of the deficiencies identified in the Notice of Deficiency.

4.5       The Administrator must receive from the applicant a response to a Request for Supplemental Information within 30 days from the date the Administrator mailed the Request for Supplemental Information for the application to remain active.

4.6       Upon receipt of an applicant's response to a Request for Supplemental Information, the Administrator has 60 days to send to the applicant one of the following:

4.6.1      A notice that the applicant is approved as a provider,

4.6.2      A notice that the application is denied containing the grounds on which the application is denied.

4.7       Provider renewal applications shall be received by the Administrator not less than sixty days prior to the expiration of provider status to maintain continuity of approval.

4.8       Upon the mutual written agreement of the Administrator and the applicant or approved provider, any timeframe provided in these Standards may be extended except as contrary to law or rule.

4.9       A provider with an expired approval is not permitted to offer any of its approved courses until such time as its active status has been renewed.

4.10    The denial of a provider renewal is an appealable agency action as defined in ARS § 41–1092 and the applicant is entitled to a hearing and judicial review pursuant to Arizona Revised Statutes Title 41, Chapter 6, Article 10.

4.11    An approved provider shall notify the Administrator in writing no later than 14 days following any change in any of the items listed in Sections 3.1 or 3.7.

4.12    An approved provider and applicant for approval shall obtain the Administrator's written approval prior to using any fictitious name under which it acts in a capacity for which approval is required. An approved provider or applicant shall file with the Administrator any change in or discontinuance of a true or fictitious name. The Director or Administrator may in writing disapprove the use of any fictitious or true name, other than the bona fide natural name of an individual, on any of the following grounds:

4.12.1    The name is an interference with or is too similar to a name already filed and in use by another approved provider; or

4.12.2    The use of the name might mislead the public in any respect.

4.13    These Standards shall not prevent an approved provider or applicant who has lawfully purchased or succeeded to the business or businesses of other providers from using for each such business the names, true of fictitious, used by the predecessor businesses in their conduct as approved providers.

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5.         Instructor Qualifications

5.1       An approved provider shall assure that each course approved to satisfy the requirements of Chapter 18 of Title 20, Arizona Revised Statutes, shall be taught or presented by an instructor who meets one of the following qualifications:

5.1.1      Three years experience within the last five years in the course subject matter, which experience may include holding an appropriate insurance license for the subject being taught, or

5.1.2      Possession of a college degree in the subject matter being taught, or

5.1.3      A recognized professional designation related to the subject matter to be taught.

5.2       The Administrator may require provider applicants or approved providers to submit information to the Administrator concerning the instructors who will provide course instruction.

5.3       The Director or the Director's designee shall have the right to review existing records of instructors and direct the provider not to use an instructor who does not meet the instructor qualifications as set forth in these Standards or does not adhere to other applicable requirements stated in these Standards.

5.4       An approved provider that is found to have repeatedly used instructors who do not meet the instructor qualifications as set for these Standards or to other applicable requirements provided in these Standards shall have its approval rescinded.

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6.         Course Approval

6.1       Every provider desiring to obtain approval of a course shall submit to the Administrator, on a form developed by the Administrator and approved by the Director, a course approval application, along with the applicable filing fee. The course approval application form shall request information which shall include but not be limited to the following:

6.1.1      The provider name and unique provider number;

6.1.2      The title of the course;

6.1.3      A summary statement of how each specific course is relevant to insurance topics or insurance products;

6.1.4      A detailed outline for a contact course, including the time each topic is being presented and a copy of all materials presented to each student and the time each topic is being presented.

6.1.5      The number of credit hours requested for the course and how the number was determined;

6.1.6      The applicable lines of insurance for which licensees would earn continuing education credit hours;

6.1.7      An agenda showing the amount of time allotted for each part of the course, breaks, and exams, if given;

6.1.8      For a self-study course, a description of the examination proposed to be used for the course. The description shall include an outline of material to be covered on the examination with the number of examination questions for each topic along with a page and paragraph reference for each topic to the source material; a statement on how the provider will maintain the integrity of the examination; the length of time students have to complete a course; a copy of the exam instruction sheet that goes to the students; and explanation of how a course's completion date is determined, who maintains control of the answer key, what constitutes a passing grade, the provider's procedures in the event that a student fails an exam and the provider's procedures in the event that a student disputes a test question or answer;

6.1.9      When using another vendor's source materials as the basis for the course, a letter of authorization from the author or publisher dated within 90 days of the Administrator's receipt of the application;

6.1.10    If the course has been approved in five or more other states, written correspondence from the insurance commissioner or insurance continuing education administrator in those states, dated within ninety days of the application, evidencing current course approval in those states;

6.1.11    Whether the course is open to the public; and

6.1.12    The original signature of the provider director certifying accuracy of information provided.

6.2       Any requests for course approval shall be received by the Administrator not less than 30 days prior to the date of the course offering.

6.3       Within 30 days of the Administrator's receipt of a course application, the Administrator shall send to the approved provider one of the following:

6.3.1      A notice that the course is approved including the number of credit hours for which the course is approved, written justification for any changes to the number of credit hours awarded the course, the course approval expiration date, blank Certificates of Authority and other supplies the Administrator deems appropriate for the sound administration of course instruction.

6.3.2      A notice that the course is unacceptable and written justification for this decision.

6.4       If the Administrator fails to send within 30 days written notice to the approved provider, the course shall be deemed approved for the number of credit hours requested in the application.

6.5       No course shall be advertised as approved for credit until approved in writing by the Administrator or is deemed approved by law.

6.6       A course may be advertised as submitted for approval if a complete filing has been submitted within the time specified in Section 6.3 of these Standards and if such advertisement includes an advisement, in at least 12-point type that the course is pending approval.

6.7      Major changes that affect presentation time or that materially alter the course content shall be filed as a new course.

6.8       The course application shall be received by the Administrator not less than 30 days prior to the date of the first course offering using the new material. Use of a different source book is considered a major change.

6.9       Any changes regarding the street address location or date of any previously approved course, or notification of any additional date or street address location offering of a previously approved course shall be submitted on a form developed by the Administrator and approved by the Director. Such notification must be received by the Administrator at least fourteen days prior to the course offering. Late submission of a class presentation schedule must be accompanied by a letter of explanation signed by the provider director, in order for the Administrator to consider the course for approval. Continued noncompliance with the notification requirements of this subsection, including any repeated failure to submit a letter of explanation, shall be considered grounds for the rescission of a provider's approval.

6.10    Credit hours for contact courses, such as seminar, workshops or conferences, are determined using a 50 minute hour.

6.11    Credit for self-directed programs will be determined using a 60 minute hour.  Fractional hours or credit of less than one hour will not be granted.

6.12    No student shall receive contact instruction for more than ten hours per day.

6.13    Subjects qualifying for continuing education course approval shall include, but not be limited to, insurance contract analysis, risk management techniques, and rating and classification sessions. The overriding consideration in determining whether a specific program or course qualifies for continuing education credit is that it be a structured learning program which contributes directly to the professional, managerial or technical competence of the individual licensed. Courses on nontraditional insurance products or programs may be acceptable if the course contributes to the professional or technical competence of the individual person in the capacity for which they are licensed.

6.14    Subjects not qualifying for continuing education course approval shall include, but not be limited to, sales training, communication skills, motivational training, meetings offered by insurers to launch new products or programs, and self-improvement programs.

6.15    Combination courses (contact and self-study combined) shall be considered self-study courses for the purposes of this article and shall be awarded credit hours based on the scope and depth of course material rather than the total number of hours anticipated to be dedicated separately to classroom and self-study.

6.16    Notwithstanding other provisions of these Standards, a course that has been approved in five or more other states that does not otherwise meet the qualifications established in this Article shall be approved for one credit hour.

6.17    No course approved for continuing education credit shall be construed to be endorsed by the Director.

6.18    Only an approved provider that has had a submitted course approved can offer and schedule that approved course. Providers cannot delegate this authority to any other person.

6.19    When scheduled courses are canceled, providers must take reasonable efforts to notify all registrants and maintain documentation of those efforts.

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7.         Course Renewal

7.1       Every provider desiring to renew approval of an unchanged course or a course with only minor changes shall submit to the Administrator a course renewal application on a form developed by the Administrator and approved by the Director along with the applicable renewal fee. The course renewal application form shall request information which shall include but not be limited to the following:

7.1.1      The title of the course and course approval number;

7.1.2      The number of credit hours currently assigned;

7.1.3      For contact courses, a certification stating that the course does not contain any major change from its last approval, signed by the provider director,

7.1.4    For self-directed courses:

7.1.4.1    A copy of all material(s) received by the student;

7.1.4.2     a description of the examination proposed to be used for the course, including

  • the number of questions to be asked for each examination topic with a page and paragraph reference for each examination topic to the source material;
  • how the integrity of the exam will be maintained;
  • the length of time students have to complete a course;
  • who will maintain control of the answer key;
  • what constitutes a passing grade;
  • the provider's procedures in the event that a student fails an exam;
  • the provider's procedures in the event that a student disputes test question or answer;

7.1.4.3     a copy of the exam instruction sheet that goes to the students;

  • an explanation of how a course's completion date is determined;
  • a description of how an examination proctor, who satisfies the definition of “proctor” as set forth in Section 2.22 of these Standards, will be assigned for each examination administration,

7.1.5      When using another vendor's source material as the basis for the course, a current letter of authorization from the author or publisher;

7.1.6      If the course is approved in five or more other states, written correspondence from the insurance commissioner or insurance continuing education administrator in those states, dated within ninety days of the application, evidencing current course approval in those states;

7.1.7      An original signature of the provider director certifying accuracy of information provided.

7.2       The Administrator reserves the right to revise the number of credit hours previously assigned for courses submitted for renewal approval.

7.3       Notwithstanding other provisions of these Standards, a course that is currently approved in five or more other states that does not otherwise meet the qualifications established in this Article shall be approved for one credit hour.

7.4       Course renewal applications shall be received by the Administrator not less than 30 days prior to the expiration of the course's approval to ensure continuity of the approval status.

7.5       No provider shall be permitted to offer for continuing education credit in this state a course with an expired status. If a course is permitted to expire, it cannot be advertised for or offered for continuing education credit in this state until approved as a course pursuant to Section 6 of these Standards.

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8.         Course Offerings

8.1       Each approved provider shall provide to the Administrator in accordance with the procedure, form and format prescribed by the Administrator, the date, time and location of each classroom session, conference and convention at least 15 days prior to the course offering.

8.2       Each provider shall inform the Administrator immediately upon any change to the date, time or location of a course administration.

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9.         Maintenance of Records

9.1       All providers shall maintain completed instructor qualification information on a form developed by the Administrator and approved by the Director.   The provider shall not use in any delivery of instruction an instructor whom the provider has not registered with the Administrator and for whom the provider has not received an instructor registration number.

9.2       For each administration of each course, each provider shall maintain records of enrollments and/or registrations, attendance lists including information used to verify the identity of the student, a list of all individuals who delivered instruction, and for self-study courses, examination answer sheets and examination scores, of students attending approved courses.

9.3       Each provider shall maintain attendance records on forms approved by the Administrator.  

9.4       Provider records are to be maintained for a period of five years and must be made timely available to the Director for inspection and copying upon request. All records of providers with an office in this State, or which are otherwise doing business in this State, shall be maintained at a location within the State. Failure to comply with this subdivision shall be grounds for rescission of a provider's approval.

9.5       Providers shall maintain records such as bank statements, ledgers, journals, receipt books, invoices, and checks, which establish an audit trail of all fees collected from and refunded to students for continuing education courses.

9.6       Providers shall maintain copies of all advertisements, mailers and solicitations used in connection with the advertising or offering of continuing education courses to the public. Providers are not required to retain such items for a period in excess of two years, unless they have been notified by representatives of the Department of Insurance that a longer retention period is required.

9.7       Provider records are subject to audit by the Administrator or by the Director. 

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10.       Successful Completion of Continuing Education Courses

10.1    Prior to allowing a student to attend a classroom course, and prior to allowing a student to take an examination following a self-directed course, the provider, or the instructor or proctor appointed by the provider, shall verify the identity of a student by requiring the student to present an official form of government-issued identification bearing a photograph of the student.

10.2    Students shall attend all of a scheduled contact course. The provider/instructor has the authority to withhold credit for program completion when, in his or her opinion, the student did not pay satisfactory attention or otherwise failed to demonstrate acceptable student conduct in class.

10.3    Course attendance shall be determined by the provider completing and maintaining a daily attendance record, at both the beginning and end of each session.

10.4    Students taking self-directed courses must meet the provider's established criteria for acceptable work. Successful completion of self-directed courses shall mean obtaining a passing grade on a monitored final examination that is open-book or closed-book at the discretion of the provider.

10.5    The final examination shall be monitored by a proctor who meets the definition of “proctor” provided in Section 2.22 of these Standards. 

10.6    The final examination shall be graded by the approved provider. The provider shall issue certificates of completion only to those students who have passed the final examination.

10.7    A Course of video only, or audio only programming, conducted in supervised environments involving attendance monitoring, such as work stations or conference rooms, may qualify for continuing education credit as a contact course.   A course delivered over the Internet may qualify for continuing education credit as a self-study course.

10.8    No course offered by the same approved provider shall be taken for credit more than once within a license renewal period.

10.9    Notwithstanding Section 10 of the Standards, an instructor of an approved provider who is subject to the continuing education requirements provided in Chapter 18, Arizona Revised Statutes, shall earn twice the approved credit hours for an approved course taught to five or more students. The instructor may only obtain continuing education credit once for each approved course taught during the instructor's license renewal period.

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11.       Certificates of Completion

11.1    A Certificate of completion shall be provided by the approved provider to any student successfully completing a continuing education course. A duplicate certificate of completion shall be issued by a provider upon request in the case of a lost or destroyed certificate. Each certificate of completion shall contain the following information:

11.1.1    Original signature of the student and the signature of the provider director or the provider director’s designee who supervised the course and verified attendance;

11.1.2    The title and approved course number of the course completed;

11.1.3    The provider name, telephone number and approved provider number;

11.1.4    For contact courses, the date completed and the city, including street address and zip code, where taken;

11.1.5    The number of hours approved for the course for each category of continuing education credit;

11.1.6    A statement that submitting a false or fraudulent certificate of completion to the Director may subject any application for an insurance license to denial, and any issued license to suspension or revocation; and,

11.1.7    An attestation executed by the provider that only properly qualified and duly registered instructors were used to deliver instruction.

11.2    The student is required to retain a legible copy of the certificate until the second renewal date after the period for which the continuing education credits were earned.

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12.       Roster Reporting

Within 15 calendar days after the end of each course administration, each course provider is required to transmit to the Administrator a course completion roster containing the name and Arizona license number of each licensee who completed the course in accordance with procedures established by the Administrator.


13.       Rescission of Provider Approval or Course Approval

13.1    The approval of a course may be rescinded by the Director or Administrator if it is determined that either:

13.1.1    Course content has been significantly changed without notice to the Administrator and the change affects the number of hours assigned to the course, or the change in content would make the course ineligible for approval; or

13.1.2    For a course deemed approved in this state by having been approved in five or more other states, that the course is no longer approved in five or more other states.

13.2    Provider approval may be rescinded by the Director or Administrator if it is determined that:

13.2.1    A certificate of completion is or has been issued to any individual who is or was not entitled to the issuance of any such certificate;

13.2.2    A certificate of completion was unreasonably withheld from any student who completed the course;

13.2.3    Any of the grounds exist on which the Director or Administrator may deny a provider approval;

13.2.4    The provider has not complied with these Standards or applicable provisions of Arizona Revised Statutes;

13.2.5    The provider has failed to exercise reasonable care in evaluating the competency, good character, and integrity of any of its instructors;

13.2.6    The provider has allowed the answers to a self-directed course examination to be obtained by a student; or

13.2.7    The provider has allowed any other person or entity to use the provider's approved provider status or course approval status.

13.3    Reinstatement of a rescinded provider approval or course approval shall be at the discretion of the Administrator after receipt of satisfactory proof that any conditions responsible for the rescission have been corrected, and the Administrator has received an application and fee for course approval or an application and fee for provider approval.

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